Use the order-tracking tool below to check the latest available status of your order.
Where Can I Find My Tracking Number?
Once your order has been dispatched, your tracking information will be sent to the email address used when placing your order.
Please check your dispatch email for your tracking number and delivery information.
If you cannot find the email, please also check your spam or junk folder before contacting us.
Tracking Has Not Updated
Tracking information may not update immediately after your order has been dispatched.
If your tracking remains inactive or unchanged for an unusual period, please contact us and include your order number so we can help.
Email: Customerservice@theoudartisan.uk
My Parcel Is Delayed
Our UK orders are delivered using Royal Mail.
If your parcel has not arrived within the estimated delivery period or your tracking shows an unusual delay, please contact:
Customerservice@theoudartisan.uk
Please include:
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your full name
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your order number
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your tracking number, where available
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a brief description of the issue
Our customer service team aims to respond within 1 business day.
My Order Says Delivered but I Cannot Find It
If Royal Mail tracking shows that your order has been delivered but you cannot locate the parcel, please check:
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your nominated safe place
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with household members
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building reception or concierge
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around the immediate delivery area of your property
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any delivery photograph or tracking notes provided by Royal Mail
If the parcel is still missing, contact us at:
Customerservice@theoudartisan.uk
Please include your order number and tracking information so we can investigate.
Need Help With Your Order?
For tracking or delivery assistance, contact:
Email: Customerservice@theoudartisan.uk
Telephone: +44 7824 358290
Customer Service Hours: 9:00 AM–6:00 PM
Typical Response Time: Within 1 business day