Contact Us

Need help with an order, product or fragrance? Our customer care team is here to help.

Customer Service

Email: Customerservice@theoudartisan.uk
Telephone: +44 7824 358290
Customer Service Hours: 9:00 AM–6:00 PM
Typical Response Time: Within 1 business day

You can contact us for help with orders, delivery, tracking, returns, products, fragrance advice or general enquiries.

Order Enquiries

For questions about an existing order, please include:

your full name
your order number
the email address used at checkout
a short description of your enquiry

Providing your order number helps us locate your order and respond to your enquiry more efficiently.

Product & Fragrance Advice

If you need help choosing between:

fragrances
oud oils
oud chips
bakhoor
frankincense
burners
incense accessories

For example, let us know if you prefer floral, woody, smoky, fresh, citrus, sweet, spicy, resinous or oud-led fragrances.

Delivery & Tracking

For questions about delivery or tracking, please include your order number and any tracking information available to you.

UK orders are delivered using Royal Mail, and tracking information is sent to the email address used when placing your order after dispatch.

You can also visit our Track Your Order and Delivery & Despatch pages for further information.

Returns & Refunds

Please read our Returns, Refunds & Cancellations Policy before sending an item back.

Where prior contact is required, please contact us before posting your return so that we can confirm the appropriate return process.

Email: Customerservice@theoudartisan.uk

Return Address:
THE OUD ARTISAN LTD
122 Palmerston Road
London
E17 6PZ
United Kingdom

Complaints

If you need to make a complaint about an order, product, delivery, refund or customer service experience, please contact:

Customerservice@theoudartisan.uk

We aim to provide an initial response within 1 business day.

Further information is available in our Complaints Procedure.

Privacy & Data Protection Enquiries

Privacy and data-protection enquiries, including enquiries for our Data Protection Officer, can be sent to: