Natural fragrance materials are not manufactured to look identical.
That is particularly important when purchasing:
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oud chips
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agarwood
-
frankincense resin
-
myrrh
-
natural wood materials
Oud Chips
No two oud chips are necessarily identical.
Natural differences may include:
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colour
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thickness
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length
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shape
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visible resin
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grain
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density
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surface texture
Product photography therefore represents the general product and batch character, not a promise that every individual piece will be visually identical.
Aroma Can Also Vary
Small aromatic differences may occur between natural pieces.
One piece may emphasise greener facets while another presents more resinous or woody characteristics.
Frankincense & Resins
Natural resin tears may vary in:
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size
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opacity
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colour
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shape
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surface texture
These variations alone do not indicate that the product is faulty.
What We Will Not Treat as Normal Variation
If your order is:
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materially different from the product ordered
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damaged
-
contaminated
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incorrect
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otherwise not as described
Natural variation does not affect your statutory consumer rights.